Legal Notice

Name of company is a trading name of Mettlaw Ltd


Registered office

Kemp House, 160 City Road, London EC1V 2NX


Contact details

Tel 020 3813 2866


Complaints procedure

CMC guidelines on complaints procedure have been adopted. Any client complaints about mediation

services received should be emailed to


All complaints will be acknowledged in writing within 5 working days of receipt;


All complaints will be investigated and responded to within 21 working days of receipt. However, on

occasions further time may be required, in which case the complainant will be notified of this in



If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of

the CMC's appeal processes can be found here:

Mettlaw Ltd holds a professional indemnity insurance cover of £1,000,000 with Hiscox Insurance Company Ltd