Name of company
sheikhnajam.com is a trading name of Mettlaw Ltd
Registered office
Kemp House, 160 City Road, London EC1V 2NX
Contact details
Tel 020 3813 2866
Complaints procedure
CMC guidelines on complaints procedure have been adopted. Any client complaints about mediation
services received should be emailed to mail@sheikhnajam.com.
All complaints will be acknowledged in writing within 5 working days of receipt;
All complaints will be investigated and responded to within 21 working days of receipt. However, on
occasions further time may be required, in which case the complainant will be notified of this in
writing;
If the response is not accepted the complainant can appeal to the CMC on certain grounds. Details of
the CMC's appeal processes can be found here:
https://civilmediation.org/forthepublic/complaints/
Mettlaw Ltd holds a professional indemnity insurance cover of £1,000,000 with Hiscox Insurance Company Ltd
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